Business Procedures Consultant

MetLife · Insurance

Job description

Position:
IDI Claims Business Procedures Consultant

Company:
MetLife

Compensation:
$54,000 - $72,000/yr

Location:
United States

Employment type:
Full Time

Work Arrangement:
Remote

Short Summary:
The Business Procedures Consultant is responsible for documenting, analyzing, and supporting IDI Claims Support and Claims Reinsurance Processing to ensure accurate, compliant, and timely claim outcomes across U.S. insurance operations.

Responsibilities:
- Lead the analysis and documentation of IDI Claims and Reinsurance workflows.
- Create clear, consistent procedures and process documentation.
- Oversee process reviews to identify gaps, risks, inefficiencies, and opportunities for improvements.
- Manage work across Claims, Reinsurance, Finance, Technology, and Audit stakeholders.
- Develop recommendations and procedural updates.
- Coordinate cross-functional communication to ensure effective implementation of process changes.

Requirement:
- Experience in insurance operations, claims, reinsurance, or a related business environment.
- Proficiency in Excel, Word, PowerPoint, SharePoint, and Teams.
- Strong analytical, documentation, attention to detail, and problem-solving skills.
- Collaborative, organized, and adaptable work style.

Benefits:
- Comprehensive health plan including medical, vision, and dental insurance.
- Company-paid life insurance and legal services.
- Retirement pension and 401(k) with employer matching.
- Group discounts on voluntary insurance products.
- Employee Assistance Program (EAP) and digital mental health programs.
- Parental leave, paid time off, paid holidays, and tuition assistance.

Skills

  • documentation
  • excel
  • powerpoint
  • microsoft_sharepoint
  • microsoft_teams
  • microsoft_word

Languages

EN

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Business Procedures Consultant — MetLife | RVC