Technical Success Analyst

Position:
Technical Success Senior Analyst

Company:
Marqeta

Location:
United Kingdom, London

Employment type:
Not specified

Work Arrangement:
Hybrid (On-site two days a week)

Short Summary:
Marqeta is looking for a Technical Success Senior Analyst to join the operations team, focusing on delivering their card issuing and payments platform to new customers. This role involves leading technical onboarding, supporting customers, and advocating for their needs.

Responsibilities:
- Own the configuration and deployment of Marqeta’s standardized products and services for new customers.
- Serve as the technical expert guiding customers through their integration journey, especially with APIs.
- Develop deep knowledge of specific Marqeta products and services; create customer presentations and training content.
- Provide feedback to internal teams reflecting the customer’s voice.
- Partner with Project Managers, Product Managers, Sales, and Account Management to align on client goals.

Requirement:
- 5+ years of experience in a technical customer-facing role (e.g., solutions engineering, technical onboarding, or technical support).
- Exceptional communication skills, able to explain complex technical concepts clearly.
- Ability to manage projects independently and take initiative in problem-solving.
- Expert proficiency in REST APIs, SFTP, SQL, and Datadog.
- A customer-first mindset with a strong understanding of fintech and card payments.
- Ability to prioritize and manage multiple projects simultaneously.

Benefits:
- Premium Private Medical and Dental coverage.
- Generous time off program with additional “Floating Holiday days.”
- Retirement savings program with company contribution.
- Equity in a publicly-traded company and an Employee Stock Purchase Program.
- Monthly stipend to support remote work.
- Annual development stipend for growth and development.
- Family-forming benefits and up to 20 weeks of Parental Leave.
- Wellbeing programs such as Modern Health and HealthKick.