Manager, Disputes
Marqeta · Fintech
- Work arrangement: remote in country
- Employment type: Full Time
- Salary: $123k - $153.8k USD/yr
- Seniority: senior
- Posted:
Job description
Position:
Manager, Disputes, Chargebacks and Partner Performance
Company:
Marqeta
Compensation:
National: $123,000 - $153,800
Premium: $133,100 - $166,400
Premium Plus: $144,700 - $180,900
Location:
Remote, USA
Employment type:
Not specified
Work Arrangement:
Flexible First
Short Summary:
As Marqeta’s Manager, Disputes, Chargebacks and Partner Performance, you'll transform customer support into a competitive advantage, delivering exceptional client and bank partner experiences through data-driven insights and strategic partnerships.
Responsibilities:
- Manage operational success of multiple programs across products through effective relationships with BPO site leadership.
- Monitor and analyze disputes and chargebacks data to identify trends and areas for improvement.
- Identify gaps and implement sustainable solutions to enhance operational efficiency.
- Collaborate with QA, Compliance, and Complaints teams to ensure adherence to regulatory requirements.
- Drive enhancements through new tooling and AI solutions to improve case resolution effectiveness.
- Motivate staff and influence positive outcomes to cultivate a high-performing culture.
- Resolve complex cardholder disputes and high-risk chargeback cases.
- Foster strong relationships with key stakeholders to enhance cardholder experience.
- Central role in new program launches and disputes procedures.
Requirement:
- 7+ years of Disputes & Chargebacks Operations experience.
- Strong communication skills and track record of creating operational efficiencies.
- Proven ability to drive cardholder satisfaction using people, processes, or technology.
- Experience using data to drive insights and recommend changes for improvement.
- Strong technical aptitude including Google Suite, Salesforce, and analytical tools.
- Familiarity with fintech, banking, or payments, particularly issuer-side dispute processing.
- Detail-oriented, organized, and adept at managing competing priorities.
- Ability to travel globally.
Benefits:
- Multiple health insurance options
- Flexible time off
- Retirement savings program with company contribution
- Equity in a publicly-traded company
- Family-forming benefits and up to 20 weeks of Parental Leave
- Free therapy sessions and professional coaching
- Monthly stipend to support remote work model
- Annual “development dollars” for growth and development
Manager, Disputes, Chargebacks and Partner Performance
Company:
Marqeta
Compensation:
National: $123,000 - $153,800
Premium: $133,100 - $166,400
Premium Plus: $144,700 - $180,900
Location:
Remote, USA
Employment type:
Not specified
Work Arrangement:
Flexible First
Short Summary:
As Marqeta’s Manager, Disputes, Chargebacks and Partner Performance, you'll transform customer support into a competitive advantage, delivering exceptional client and bank partner experiences through data-driven insights and strategic partnerships.
Responsibilities:
- Manage operational success of multiple programs across products through effective relationships with BPO site leadership.
- Monitor and analyze disputes and chargebacks data to identify trends and areas for improvement.
- Identify gaps and implement sustainable solutions to enhance operational efficiency.
- Collaborate with QA, Compliance, and Complaints teams to ensure adherence to regulatory requirements.
- Drive enhancements through new tooling and AI solutions to improve case resolution effectiveness.
- Motivate staff and influence positive outcomes to cultivate a high-performing culture.
- Resolve complex cardholder disputes and high-risk chargeback cases.
- Foster strong relationships with key stakeholders to enhance cardholder experience.
- Central role in new program launches and disputes procedures.
Requirement:
- 7+ years of Disputes & Chargebacks Operations experience.
- Strong communication skills and track record of creating operational efficiencies.
- Proven ability to drive cardholder satisfaction using people, processes, or technology.
- Experience using data to drive insights and recommend changes for improvement.
- Strong technical aptitude including Google Suite, Salesforce, and analytical tools.
- Familiarity with fintech, banking, or payments, particularly issuer-side dispute processing.
- Detail-oriented, organized, and adept at managing competing priorities.
- Ability to travel globally.
Benefits:
- Multiple health insurance options
- Flexible time off
- Retirement savings program with company contribution
- Equity in a publicly-traded company
- Family-forming benefits and up to 20 weeks of Parental Leave
- Free therapy sessions and professional coaching
- Monthly stipend to support remote work model
- Annual “development dollars” for growth and development
Skills
- compliance
- data
Languages
EN
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