Desktop Support Analyst

Position:
Desktop Support Analyst

Company:
Magnet Forensics

Compensation:
$60,000 to $75,000 (CAD) a year

Location:
Canada, Ottawa

Employment type:
Full-Time

Work Arrangement:
On-site

Short Summary:
The Desktop Support Analyst role is a hands-on, internal customer-focused position providing day-to-day support to Magnet Forensics employees, ensuring they are equipped to perform their roles effectively.

Responsibilities:
- Installing, supporting, and managing desktops
- Analyzing logs and identifying potential issues with computer systems
- Documenting internal procedures and knowledgebase articles for end-users
- Performing updates, audits, and configuration changes of systems and software
- System monitoring/configuration, verifying the integrity and availability of all hardware
- Providing support outside normal hours of work

Requirement:
- Bachelor’s Degree or Diploma in Computer Science or related field, or equivalent experience
- 2+ years of technical experience including administration and support of technical infrastructure
- Strong understanding of Windows, Linux, and Mac Operating Systems
- Strong understanding of Active Directory, Office 365, networking technologies, and web application environments
- Highly organized in time management and documentation
- Strong self-starter attitude with excellent problem-solving skills

Benefits:
- Generous time off policies
- Competitive compensation
- Volunteer opportunities
- Reward and recognition programs
- Employee committees & resource groups
- Healthcare and retirement benefits