Intake Clinical Counsellor

Position:
Intake Clinical Counsellor

Company:
Lyra Health

Location:
India, Mumbai

Employment type:
Full time

Work Arrangement:
Hybrid

Short Summary:
To provide high-quality professional counselling, "in-the-moment" support, and intake services, serving as the central point for clinical triage and scheduling for Lyra service users.

Responsibilities:
- Serve as the primary first point of contact for employees and their dependents accessing the Lyra helpline via telephone, live chat, or email.
- Provide immediate "in-the-moment" clinical support to callers in distress, utilizing psychological first aid and stabilization techniques.
- Conduct comprehensive clinical risk assessments for every contact to identify potential self-harm, ideation, or risk to others.
- Manage emergency interventions and coordinate with local emergency services or internal senior clinical leads when high-risk situations are identified.
- Conduct detailed clinical intake interviews to assess the user’s presenting concerns, history, and level of psychological distress.
- Provide high-quality, professional counseling and psychotherapy sessions to clients within a structured, short-term framework.
- Systematically manage the daily clinical roster, ensuring optimal coverage across all shifts to meet real-time helpline demand.
- Accurately capture and input all vital clinical information into the database at the point of entry.
- Serve as the central point of contact to coordinate daily activities between clinical and operations teams.
- Uphold Lyra Values and ensure all allotted clinical and administrative tasks are performed with high precision.

Requirement:
- Qualification: Masters in Clinical or Counseling Psychology. RCI registration is desirable.
- Experience: 0-4 years of progressive working experience in a clinical setting, with significant exposure to complex case management.
- Must be bilingual in Hindi and English.
- Strong preference for candidates with a background in the Employee Assistance Program (EAP) or workplace mental health field.
- Proficiency in Google Suite and CRM systems is preferred.

Benefits:
- Hybrid working can be considered as per the need of the job.
- Working Hours: 42.5 hours per week, with various shifts applicable to ensure helpline coverage.