Senior Customer Success Manager

Position:
Senior Customer Success Manager (Supply chain experience)

Company:
LSP44

Location:
India, Bangalore

Employment type:
Full-time

Work Arrangement:
In-office (5 days a week)

Short Summary:
You will act as the primary owner of a base of tech-touch customers, creating a customer lifecycle journey and developing strategies for customer success service programs. This role involves optimizing customer engagement and providing tailored solutions to enhance customer experience.

Responsibilities:
- Act as the primary owner of a base of tech-touch customers.
- Create a customer lifecycle journey for customers.
- Research, plan, coordinate, and execute tech-touch customer success service programs.
- Craft a segmented approach to engaging tech-touch customers.
- Optimize consumption and adoption, monitoring measures for improvement.
- Support customers through targeted communications and health scores.
- Collaborate cross-functionally with Product and Carrier-facing teams.
- Contribute to product input feedback processes.

Requirement:
- 5+ years relevant work experience in Customer Success Tech Touch, Product Specialist, or Project Management.
- Experience in SaaS companies.
- Strong interpersonal skills and ability to communicate effectively.
- Analytical and process-oriented mindset.
- Experience with Jira and Salesforce is highly preferred.

Benefits:
- Commitment to a diverse and inclusive workplace.
- Opportunity to work in a collaborative culture.
- Focus on personal growth and feedback incorporation.