Senior Client Delivery Lead

Position:
Senior Client Delivery Lead

Company:
Kraken

Compensation:
$140,000 - $200,000 a year

Location:
USA, New York / Remote, East Coast

Employment type:
Full-time

Work Arrangement:
Hybrid

Short Summary:
Join Kraken to support North American clients through their technology transformation journeys, managing client projects related to the Kraken platform and enhancing customer experiences in the energy sector.

Responsibilities:
- Manage relationships with client counterparts (product owners and business owners).
- Serve as the first point of contact for tech development and escalation with customers.
- Triaging incoming requests and communicating client priorities internally.
- Support the engineering team to deliver product features.
- Drive delivery and initiatives across teams, acting as a link to the client.

Requirement:
- Relevant domain experience in Energy, billing systems, CRM, customer journeys, or related fields.
- Strong agile delivery experience and understanding of technology trends.
- Excellent communication, collaboration, and presentation skills.
- Experience in managing complex delivery pipelines for clients.
- Technical mindset with experience in the energy supply sector.

Benefits:
- Great medical, dental, and vision insurance options.
- Paid time off for work-life balance.
- 401(k) plan with employer match.
- Parental leave for biological, adoptive, and foster parents.
- Flexible working environment and equity options for employees.