Customer Success Intern

Position:
New Customer Success Intern

Company:
KnowBe4

Location:
United States, Clearwater, Florida

Employment type:
Internship

Work Arrangement:
Hybrid (3 days in office)

Short Summary:
Join KnowBe4 as a Customer Success Intern and gain exposure to the world's largest integrated security awareness training and simulated phishing platform. This paid internship offers hands-on experience in customer success strategies and techniques.

Responsibilities:
- Successfully complete console demonstration and onboarding training
- Shadow live CSM customer console demos and onboarding engagements
- Observe at least 3 console demo calls with new KnowBe4 customers
- Shadow KnowBe4 CSMs from varying levels of tenure
- Work with cross-functional teams to understand the KnowBe4 business model better
- Support the CSM teams in day-to-day Customer Success sales activities
- Validate Customer contact information
- Assist in identifying tasks to free up CSM team time
- Work collaboratively with CSM leadership and pricing specialists

Requirement:
- Currently enrolled as a Senior at a college or university pursuing a Bachelor’s degree in Business, Communications, Marketing, and/or related field
- Recent graduate with a Bachelor’s degree in Business, Communications, Marketing, and/or related field
- Good verbal communication
- Driven and results-oriented
- Coachable

Benefits:
- Company-wide bonuses based on monthly sales targets
- Employee referral bonuses
- Adoption assistance
- Tuition reimbursement
- Certification reimbursement
- Certification completion bonuses
- Modern, high-tech, and fun work environment