KAM Lead

Position:
KAM Lead

Company:
Weekday's Client

Compensation:
Rs 1200000 - Rs 1800000 (INR 12-18 LPA)

Location:
India, Noida, Uttar Pradesh

Employment type:
Full-time

Work Arrangement:
On-site

Short Summary:
We are looking for an experienced KAM Lead to drive strategic customer relationships, manage a high-performing Key Account Management team, and ensure long-term business growth through exceptional client engagement.

Responsibilities:
- Lead, mentor, and manage a team of Key Account Managers to achieve individual and team performance goals.
- Build and maintain long-term relationships with strategic customers and key stakeholders.
- Develop account growth strategies that increase customer retention, revenue, and profitability.
- Monitor account health, customer satisfaction, and service delivery to ensure an exceptional customer experience.
- Identify upselling, cross-selling, and expansion opportunities within existing customer accounts.
- Collaborate with Sales, Customer Success, Operations, Product, and Finance teams to deliver seamless customer engagement.
- Conduct regular business reviews with key clients and provide strategic recommendations.
- Resolve escalated customer concerns by coordinating with internal stakeholders and ensuring timely resolution.
- Track account performance using KPIs, prepare management reports, and present business insights to leadership.
- Forecast account revenue, pipeline growth, and renewal opportunities accurately.
- Establish best practices for account management processes and continuously improve team efficiency.
- Coach team members through regular feedback, performance reviews, and skill development initiatives.
- Drive customer retention initiatives while maintaining high levels of client satisfaction.
- Ensure compliance with company policies, contractual commitments, and service-level agreements.
- Stay updated on industry trends, customer needs, and competitor activities to identify new business opportunities.

Requirement:
- Strong experience in Team Handling with proven success in leading and developing Key Account Management teams.
- Excellent leadership, coaching, and people management skills.
- Ability to motivate teams and drive performance against business goals.
- Strong communication, presentation, and stakeholder management abilities.
- Experience managing customer escalations and resolving complex business challenges.
- Analytical mindset with strong decision-making and problem-solving capabilities.
- Ability to work in a fast-paced, target-driven environment.
- Excellent organizational and time management skills.

Benefits:
- Strong customer-first mindset with excellent relationship-building abilities.
- Proven leadership experience managing and scaling high-performing teams.
- Strategic thinking with a focus on business growth and customer value creation.
- Ability to manage multiple high-value accounts while ensuring operational excellence.
- Excellent collaboration skills with the ability to influence cross-functional stakeholders.
- Passion for building lasting customer partnerships and delivering measurable business outcomes.