Senior Customer Success Manager

• Manage and strategically advise a portfolio of existing customers throughout the entire project lifecycle, ensuring long-term customer satisfaction and lasting partnerships.
• Independently manage and coordinate complex customer projects, including customer meetings, status updates, and stakeholder alignment.
• Review, prepare, and ensure the quality of project documentation and commercial data while guaranteeing accuracy, completeness, and timely processing.
• Collaborate closely with Finance, Controlling, Management, and other internal departments to ensure the successful execution of customer projects.
• Analyze customer needs and identify additional funding opportunities as well as business development potential within existing customer accounts.
• Guide customers through complex processes, acting as a trusted advisor and strategic sparring partner for decision-makers and senior stakeholders.
• Actively contribute to the optimization of internal processes and support the continuous development of the Customer Success organization.

Your Profile

• Bachelor's degree, completed commercial apprenticeship, or an equivalent qualification with relevant professional experience.
• At least five years of professional experience in Customer Success Management, Project Management, Consulting, or a comparable customer-facing role.
• Proven experience managing complex customer projects independently and working with multiple stakeholders.
• Strong understanding of commercial processes, business operations, and data-driven decision-making.
• Confident communicator with the ability to engage customers, executives, and senior decision-makers.
• Highly organized, analytical, and self-driven with excellent prioritization skills.
• Strong customer focus and the ability to explain complex topics in a clear, solution-oriented manner.
• Fluent German (C2 level) and excellent Microsoft Office skills, particularly Excel.

What We Offer

• A Senior-level position with significant responsibility, autonomy, and direct collaboration with executive management.
• Permanent employment contract with outstanding career and leadership development opportunities.
• Attractive compensation package including performance-based bonuses.
• Modern, international working environment with flat hierarchies and short decision-making processes.
• Flexible working models, including the option to work from home after the onboarding period.
• Comprehensive benefits including EGYM Wellpass, public transportation subsidy, childcare allowance, individual learning and development opportunities, regular team events, as well as summer and Christmas celebrations.