Technical Program Manager

Position:
Software TPM (B2B2C)

Company:
Inline

Location:
Taiwan, Taipei City

Employment type:
Full-time

Work Arrangement:
Hybrid

Short Summary:
We're looking for a Technical Program Manager with strong Product thinking to drive inline's Table Management System (TMS) and Food Ordering (FO) products, together with our global partner integrations. The right person will play a pivotal role in planning, building, and scaling products that power restaurants' front-of-house operations.

Responsibilities:
- Partner closely with stakeholders and UX design team to shape and translate product vision into executable roadmaps.
- Conduct market research and competitive analysis to provide product recommendations.
- Evaluate product and integration opportunities balancing merchant value, patron experience, partner impact, engineering effort, and operational complexity.
- Lead cross-functional programs from planning through execution across TMS and FO product surfaces.
- Manage Product Backlog, Release Planning, Sprint Planning, and Scrum execution.
- Own the end-to-end partner integration lifecycle and manage integrations across partner types.
- Manage intensive, ongoing communication across internal and external stakeholders.
- Develop a deep understanding of restaurant front-of-house operations and represent the merchant's voices in product decisions.

Requirement:
- Required: 5+ years of Technical Product Management, Technical Program Management, or related experience.
- Experience building B2B or B2B2C SaaS software; vertical SaaS for F&B, restaurants, or hospitality is a strong plus.
- Deep F&B industry knowledge, especially restaurant front-of-house operations.
- Hands-on experience with adding new third-party integrations and expanding existing ones.
- Excellent stakeholder management skills and strong analytical skills.
- Preferred: Experience with online payment systems, omnichannel messaging, global distribution systems, and multi-market product delivery.

Benefits:
- Not specified.