Technical Process Specialist

Role: On-Site Support Engineer
Role designation: Technical Support Engineer
Location: Runkel & Bonefeld, Germany (e.g., Monday/Tuesday in Runkel, Wednesday/Thursday/Friday in Bonefeld)

About us:

Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!

One of our clients is a well-known international company. For this client we are looking for a well-organized, ambitious.

About us:

Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!

One of our clients is a well-known international company. For this client we are looking for a well-organized, ambitious.
 

General Requirements:
 

• Valid Class B Driver’s License – Mandatory
• Willingness to Travel to client locations in Runkel & Bonefeld (e.g., Monday/Tuesday in Runkel, Wednesday/Thursday/Friday in Bonefeld)
• Language Proficiency – Professional fluency in both German and English (C1 level).
• Experience – Prior experience in a customer-facing end-user support role (e.g., Helpdesk Technician, Desktop Support Specialist).
   

Technical Knowledge:
 

• Familiarity with EUC (End-User Computing) environments.
• Providing enrollment support to users after the setup of a new device (e.g., as part of the “New Joiner Process”)
• Supporting users during the MFA setup process (Authenticator, YubiKey, etc.)
• Experience with software and operating system installations and support.
• Solid understanding of Microsoft products and competing solutions.
• Problem-Solving Skills – Ability to resolve incidents, fulfill requests, and manage changes within defined SLA guidelines.

Key Responsibilities:
 

• Maintain applications, operating systems, and PC hardware components.
• Resolve incidents in accordance with defined Service Level Agreements.
• Provide end-user support on-site
• Perform software staging, including preparation, installation, and configuration.
• Handle logistics, manage inventory, and deliver equipment and services.