Accounts Receivable & Collections Team Lead

Position:
Accounts Receivable & Collections Team Lead

Company:
IDT Corporation

Location:
Guatemala City, Guatemala

Employment type:
Hybrid

Short Summary:
We're looking for an Accounts Receivable & Collections Team Lead to lead our team and drive operational excellence in accounts receivable, collections, and customer service.

Responsibilities:
- Lead the accounts receivable and collections team.
- Drive operational excellence in customer service.
- Coach employees and improve processes.

Requirement:
- Minimum of three years of experience in Accounts Receivable, Collections, Customer Service, Operations, or a related business function.
- Previous experience leading, supervising, or coordinating a team in a fast-paced operational environment.
- Working knowledge of Accounts Receivable processes, collection procedures, aging reports, payment arrangements, and customer account management.
- Strong leadership, coaching, and employee development skills.
- Excellent organizational, analytical, and problem-solving skills.
- Strong verbal and written communication skills in English and Spanish.
- Proficiency in Microsoft Office, particularly Excel and Word.

Benefits:
- Competitive salary
- Bonuses
- A great and positive workplace
- Parking Subsidy
- Life and Medical Insurance
- Benefits and Discounts
- Growth opportunities
- Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)