Customer Success Engineer

Position:
New Customer Success Engineer

Company:
Hightouch

Compensation:
$85,000-$110,000 per year

Location:
United States, New York

Employment type:
Not specified

Work Arrangement:
Not specified

Short Summary:
Hightouch is an Agentic Marketing Platform that empowers marketers to build and ship end-to-end campaigns. The Customer Success Engineering role involves working directly with users to maximize platform value, requiring strong organizational skills and technical understanding.

Responsibilities:
- Work directly with users to ensure they derive maximum value from the platform.
- Answer questions via Intercom, Slack, phone, or email.
- Collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations.

Requirement:
- 2+ years in a customer-facing role (not necessarily technical).
- Technical background through experience or education.
- Conversant in SQL or willing to learn.
- Strong discovery and interpersonal skills.
- Excellent verbal and written communication skills.
- Ability to adapt to an ever-changing work environment.
- Thorough understanding of the technology industry.

Benefits:
- Meaningful equity compensation in the form of ISO options.
- Early exercise and a 10-year post-termination exercise window.