Principal Customer Success Manager

Position:
Principal Customer Success Manager - Pharma

Company:
H1

Compensation:
$115,000 to $135,000 per year, plus variable commission based on performance, in addition to stock options.

Location:
US Remote

Employment type:
Full time

Work Arrangement:
Remote

Short Summary:
At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally, promoting health equity and building trust in healthcare systems.

Responsibilities:
- Own large-scale customer programs involving multiple business units, internal teams, System Integrators (SIs), and executive stakeholders.
- Lead cross-functional initiatives by establishing governance, driving accountability, managing dependencies, and ensuring successful execution across internal and external teams.
- Operate as the strategic point of contact for complex customer engagements, aligning competing priorities while driving measurable business outcomes and managing the overall account.
- Build strong relationships with senior and executive-level stakeholders, positioning H1 as a critical partner in achieving their organizational goals.
- Lead regular executive business reviews, clearly articulating performance against KPIs, ROI, and strategic impact.
- Collaborate cross-functionally with Product, Engineering, Sales, and Support to ensure a seamless customer experience across the full lifecycle.

Requirement:
- 5+ years of experience in Customer Success, Account Management, Consulting, Program Management, or equivalent strategic customer-facing experience within an Enterprise or Strategic B2B SaaS environment.
- Demonstrated experience owning complex, high-ARR accounts with senior stakeholder engagement.
- Strong project management experience across multi-threaded, high-priority initiatives.
- Experience working in or with Life Sciences organizations strongly preferred; Medical Affairs or Clinical experience is a plus.

Benefits:
- Full suite of health insurance options, in addition to generous paid time off
- Pre-planned company-wide wellness holidays
- Retirement options
- Health & charitable donation stipends
- Impactful Business Resource Groups
- Flexible work hours & the opportunity to work from anywhere
- The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe