Observability Architect

Position:
Observability Architect

Company:
Grafana Labs

Compensation:
$182,000 - $217,000

Location:
United States (Remote)

Employment type:
Not specified

Work Arrangement:
100% Remote

Short Summary:
Grafana Labs is seeking an Observability Architect to redefine post-sales technical partnerships. This role involves being the technical owner of long-term customer success, guiding the implementation of observability solutions, and building strategic relationships with key stakeholders.

Responsibilities:
- Serve as the primary technical point of contact for a portfolio of Grafana customers.
- Design the observability maturity journey of customers and assist them on that path.
- Provide expert-level troubleshooting and guidance to drive adoption.
- Conduct regular technical reviews and health checks to ensure client success.
- Advise clients on best practices and strategies for leveraging our technology.
- Collaborate with clients to develop and execute technical roadmaps.
- Drive the adoption and effective use of our product suite within your customer portfolio.
- Conduct training sessions and workshops to educate clients on our technology.
- Prepare and present reports on client metrics, achievements, and areas of focus.

Requirement:
- Located on the East Coast.
- Bachelor’s degree in Computer Science, Information Technology, Math, or a related field (or equivalent experience).
- 5+ years of experience in a technical support, technical account management, consulting, SE, or Professional Services role.
- Strong understanding of observability solutions; experience with Grafana, Prometheus, and Loki is a plus.
- Excellent problem-solving and analytical skills.
- Outstanding communication and interpersonal skills.
- Ability to travel as needed to meet with clients (up to 25%).

Benefits:
- 100% Remote, Global Culture.
- Transparent Communication.
- Innovation-Driven Environment.
- Career Growth Pathways.
- In-Person onboarding.
- Global annual leave policy of 30 days per annum.