Customer Care Associate

Position:
Customer Care Associate

Company:
Global Contact Services

Location:
North Carolina

Employment type:
Full time

Work Arrangement:
Work-from-home

Short Summary:
Global Contact Services is hiring full-time Customer Care Associates for its North Carolina operation. This position supports customers with their daily transportation needs, providing assistance by phone in a professional and compassionate manner. No previous call center or customer service experience is required, but applicants must have verifiable work experience.

Responsibilities:
- Answer inbound customer calls.
- Assist customers with their transportation-related needs.
- Provide accurate, friendly, and professional customer service.
- Enter and update customer information using company systems.
- Follow established procedures and quality standards.
- Communicate clearly and respectfully with customers.
- Maintain dependable attendance during training and scheduled shifts.

Requirement:
To qualify, you must:
- Live within a 50-mile straight-line radius of Salisbury, North Carolina.
- Reside in either North Carolina or South Carolina.
- Be available to work 40 hours per week.
- Have previous verifiable work experience.
- Have clear verbal communication skills.
- Have a positive attitude and a willingness to learn.
- Have reliable high-speed internet.
- Have a quiet, dedicated workspace in your home.
- Be able to attend one required in-person training day at the office.
- Be comfortable appearing on camera during remote training.
- Be dependable and able to maintain regular attendance.

Benefits:
- Full-time W-2 employment.
- 100% paid customer care training.
- Multiple schedule options.
- Health insurance and additional benefits for eligible full-time employees.
- Opportunities for professional growth with an established company.