Senior IT Engineer

Position:
L3 Senior IT Engineer

Company:
Glean

Location:
India, Bangalore

Employment type:
Not specified

Work Arrangement:
Hybrid (4 days a week in our Bangalore office)

Short Summary:
Glean is seeking a seasoned L3 Senior IT Engineer to oversee infrastructure, identity management, and endpoint security. This role involves resolving complex technical challenges and mentoring junior engineers while collaborating with various stakeholders.

Responsibilities:
- Act as the final escalation point for complex IT issues across identity, infrastructure, endpoints, networking, and SaaS applications.
- Administer and optimize Okta, Google Workspace, Kandji, and related identity and endpoint-management platforms.
- Troubleshoot advanced issues across macOS, Windows, and Linux environments.
- Lead root-cause analysis for major incidents and implement long-term corrective and preventive actions.
- Monitor system health, endpoint compliance, patch status, alerts, and operational risks.
- Design and implement automation for onboarding, offboarding, provisioning, access management, compliance checks, reporting, and asset lifecycle workflows.
- Build and maintain scripts and integrations using Python, PowerShell, Bash, or equivalent technologies.
- Mentor L1/L2 IT engineers and provide technical leadership across IT operations projects.

Requirement:
- 8+ years of experience in IT engineering, systems administration, IT operations, endpoint management, or a related field.
- Strong hands-on experience administering Okta, Google Workspace, and Kandji.
- Advanced troubleshooting experience across macOS, Windows, and Linux.
- Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, routing, and firewalls.
- Experience with automation and scripting using Python, PowerShell, Bash, or similar tools.
- Familiarity with endpoint security, identity governance, access control, patch compliance, and security operations.
- Strong documentation, communication, prioritization, and stakeholder-management skills.

Benefits:
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.