Market Development Account Advisor

Position:
Market Development Account Advisor

Company:
Geotab

Compensation:
$83,000 - $102,000 USD

Location:
United States (Remote)

Employment type:
Full-time

Work Arrangement:
Remote

Short Summary:
Geotab is seeking a Market Development Account Advisor to ensure the growth and success of customers on Geotab’s Altitude platform. The role involves building strong relationships and leveraging product knowledge to exceed client needs.

Responsibilities:
- Build strong, consultative relationships with clients.
- Collaborate with Sales, Support, Solutions Engineering, Product Development, Marketing, and BD teams.
- Promote and drive platform adoption by creating measurable goals with customers.
- Onboard and train Altitude customers and partners.
- Audit and refine documentation based on product changes and user feedback.
- Develop modular, role-based learning paths and interactive content.
- Partner with Product Management to translate customer feedback into actionable insights.
- Monitor account health metrics and intervene with at-risk accounts.

Requirement:
- 3-5+ years of experience in Customer Success, Account Management, or related positions.
- Experience with customer success tools (e.g., Salesforce) and CRM platforms.
- Ability to travel up to 25%.
- Strong understanding of SaaS, GIS, and enterprise software.
- Excellent verbal and written communication skills.
- Highly organized with exceptional prioritization and time management skills.

Benefits:
- Flex working arrangements.
- Home office reimbursement program.
- Baby bonus & parental leave top-up program.
- Online learning and networking opportunities.
- Electric vehicle purchase incentive program.
- Competitive medical and dental benefits.
- Retirement savings program.