Assistant Store Manager

Follett Higher Education · Higher Education

Job description

Position:
Assistant Store Manager

Company:
Follett Higher Education

Location:
United States, Charleston, South Carolina

Employment type:
Full Time

Work Arrangement:
Onsite

Short Summary:
As an Assistant Store Manager, you will support a Market Leader or Campus Store Manager in overseeing store operations, driving sales growth, and ensuring excellent customer service. You will mentor team members and engage with financial metrics and store performance.

Responsibilities:
- Supervises the work activities of sales team members (FT/PT and Temporary)
- Schedules team members' work hours
- Trains new team members (FT/PT and seasonal)
- Ensures compliance with company policies and merchandising standards
- Greets customers, answers phones, and resolves escalated issues
- Maintains a hassle-free customer service culture
- Operates cash register and handles cash transactions
- Stocks shelves and takes inventory
- Performs general store cleaning and maintenance
- Executes merchandising standards and creates displays
- Keyholder with opening and closing responsibilities
- Compiles data for end-of-month reporting

Requirement:
- Associate's Degree or equivalent preferred
- 0-5 years of retail or bookstore experience preferred
- Prior supervisory experience preferred
- General computer skills

Benefits:
Follett Higher Education is a drug-free workplace environment.

Skills

  • customer_service
  • sales

Languages

EN

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Assistant Store Manager — Follett Higher Education | RVC