Global Operations Specialist

Position:
Global Operations Specialist

Company:
Flexport

Compensation:
$30.76/hour

Location:
United States, New York City

Employment type:
Full-time

Work Arrangement:
In-office, 5 days per week

Short Summary:
At Flexport, we aim to simplify global trade, connecting over 10,000 clients across 112 countries. As a Global Operations Specialist, you will execute the shipment lifecycle for Ocean & Air shipments, ensuring data integrity and minimizing delays. This role offers opportunities for growth and international experience.

Responsibilities:
- Execute the movement of ocean and air freight shipments from booking to final delivery.
- Maintain communication with transportation and warehousing partners to facilitate shipment progress.
- Work cross-functionally within Flexport to ensure high-quality service.
- Use metrics to identify improvement opportunities.
- Validate booked shipments, track client shipment status, and ensure data quality.
- Follow Standard Operating Procedures (SOPs) to meet Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs).

Requirement:
- Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply.
- Team-centric mindset with strong communication skills.
- Attention to detail in a fast-paced environment.
- Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
- Fluency in English, both written and verbal.
- A compliance-first attitude.

Benefits:
- Base salary is part of a total rewards package including bonus, equity, and comprehensive benefits such as medical, dental, and flexible time off.