Customer Solutions Architect

Position:
Customer Solutions Architect 3

Company:
Fivetran

Compensation:
Pay Range $136,282.50—$163,545.50 USD OTE (On Target Earning) $151,423.49—$181,715.41 USD

Location:
USA - Austin

Employment type:
Not specified

Work Arrangement:
Hybrid

Short Summary:
Your role as a Customer Solutions Architect is to help current customers gain the most value from their dbt Cloud deployment, in partnership with the Sales Director and Solutions Architect on the account.

Responsibilities:
- Manage a portfolio of Commercial or Enterprise customers and proactively monitor the health of your accounts.
- Improve customer loyalty and retention through building and maintaining strong relationships with key technical stakeholders.
- Increase the value customers obtain from dbt Cloud through educating your customer base on new products and features.
- Collaborate closely with Sales Directors and Solutions Architects on your accounts.
- Be the voice of the customer in product discussions and participate in cross-functional activities.
- Create and deliver external facing content through live events, blog posts, recorded tutorials, or other content.

Requirement:
- 2+ years of experience in a post-sales role, such as a technical account manager or CSE.
- A solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency.
- High degree of comfort presenting to various stakeholders or audience.
- Ability to operate in an ambiguous and fast-paced environment.
- Desire to be part of a team and openness to travel.

Benefits:
- 100% employer-paid medical insurance.
- Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off.
- RSU stock grants.
- Professional development and training opportunities.
- Company virtual happy hours, free food, and fun team-building activities.
- Monthly cell phone stipend.
- Access to an innovative mental health support platform.