Program Manager

Position:
Program Manager, Scale Onboarding

Company:
Figma

Location:
United Kingdom, London

Employment type:
Full-time

Short Summary:
Figma is seeking a Program Manager to develop and deliver a scale customer onboarding experience for a high volume of customers in commercial segments. The role involves collaboration with leadership and the Customer Onboarding team to enhance processes and materials, utilizing metrics and customer feedback to improve engagement and support.

Responsibilities:
- Own and manage scale customer onboarding programs supporting a high volume of commercial customers
- Partner closely with sales, marketing, and enablement teams to develop and evangelize the program
- Guide customer goals and drive customers towards onboarding closeout
- Collaborate with Marketing, Operations, and Sales to optimize scalable customer programs
- Report on metrics and customer feedback to assess onboarding impact and identify new initiatives
- Develop content and enablement resources for customer training and product adoption
- Consult on product and industry best practices to inspire new use cases

Requirement:
- 4+ years of relevant work experience, ideally in B2B SaaS
- Experience managing customers through onboarding or implementation of technical products
- Proven time management and organization skills
- Comfort speaking to customers across different personas and leading customer webinars

Benefits:
- Figma celebrates and supports diversity, providing equal employment opportunities regardless of various characteristics.
- Reasonable accommodations for individuals with disabilities during the application and interview process.