Manager, Quality Assurance

Position:
Manager, Quality Assurance

Company:
DoorDash

Location:
United States, Tempe, AZ

Employment type:
Not specified

Work Arrangement:
In-office presence required

Short Summary:
As a leader of the CXI Quality Assurance Team, you’ll shape the future of the customer experience at DoorDash, influencing agents, auditors, and stakeholders across the Support & Integrity organization.

Responsibilities:
- Lead and develop high-performing people leaders.
- Design, build, and execute process improvement projects.
- Build and scale Manual QA (MQA) and Automated QA (AQA) programs.
- Partner cross-functionally to deliver a best-in-class customer experience.
- Monitor and improve team performance metrics.

Requirement:
- 3+ years of people management experience.
- 5+ years of experience in Quality Assurance Operations.
- Proven track record of leading projects and achieving goals.
- Strong analytical skills and ability to translate goals into actionable plans.

Benefits:
- Comprehensive benefits including premium healthcare, wellness expense reimbursement, paid parental leave, and more.
- Opportunity to influence customer experience for millions.
- Work in a fast-paced, mission-driven company that values ownership, impact, and growth.