Back-Office Coordinator

Position:
Bilingual (French/English) Back-Office Coordinator

Company:
DistantJob

Location:
Remote

Employment type:
Not specified

Work Arrangement:
Remote

Short Summary:
Looking for someone who can quote a job, calm a client, and dispatch a crew — all before their coffee gets cold. You'll be the voice of the business — handling calls and emails, quoting jobs, scheduling crews, and processing payments.

Responsibilities:
- Handle inbound calls and emails in both French and English.
- Give quotes to prospective clients.
- Schedule and coordinate crews/dispatch.
- Process payments.
- Manage rebooking and follow-up with clients.
- Use Quo for phone and Zoho CRM for client/job tracking.

Requirement:
- Fluent French and clear, neutral English.
- Strong customer service instincts — empathetic but resilient, able to think on your feet with emotionally varied callers.
- Experience handling incoming phone calls.
- Comfortable working with CRM and phone systems (Quo, Zoho a plus, but not required to start).
- Background in customer service, dispatching, or logistics is a plus — not required.

Benefits:
Not specified