Collections Analyst

Position:
Collections Analyst

Company:
Dialpad

Location:
India, Bengaluru

Employment type:
Not Specified

Work Arrangement:
Not Specified

Short Summary:
As a Collections Analyst, you’ll own your customer account portfolio and help achieve the company's financial goals by working closely with various teams to ensure timely payments and improve collections strategies.

Responsibilities:
- Monitor customer accounts for non-payments and delayed payments.
- Serve as the technical expert for queries regarding customer payments.
- Provide in-depth collections and cash analysis for your portfolio.
- Partner with Customer Success, Billing & Management teams to escalate collection issues.
- Create and implement new processes to improve collections strategies.
- Provide recommendations for process improvements or system integrations.
- Assist with the implementation of new software for collection improvements.
- Apply payments initiated through lockbox, ACH, and wire to customer accounts.
- Post adjustments to customer accounts.
- Manage invoice disputes in accounts receivable.

Requirement:
- 3+ years of Collection experience in a fast-paced high-growth environment, preferably in a SaaS company.
- Bachelor’s degree in business or accounting-related field.
- Fast learner & self-starter with a problem-solving mentality.
- Accounting software experience including accounts receivables and cash modules.
- Familiarity with tools like NetSuite, Zendesk, and G-suite is a plus.
- Strong written and verbal communication skills.
- Intermediate Excel skills (lookups, pivots).
- Ability to work independently and prioritize multiple projects effectively.
- Strong work ethic; takes initiative and thinks creatively.

Benefits:
- Competitive salary and comprehensive benefits.
- Opportunities for growth and development.
- Inclusive office environment designed for collaboration.
- Recognized culture as a Great Place to Work.