CLM Consultant

Position:
CLM Advisory Consultant / Business Analyst

Company:
Delta Capita

Location:
United Kingdom, London

Employment type:
Permanent/Fixed term contract, Full-time

Work Arrangement:
Hybrid

Short Summary:
Join Delta Capita's dynamic Client Lifecycle Management (CLM) Advisory business, working with leading financial institutions to transform CLM processes. This role requires understanding end-to-end process journeys and stakeholder perspectives, delivering expert advice, and managing client relationships.

Responsibilities:
- Own day-to-day client delivery and relationships, initially as an individual contributor with senior/partner oversight
- Run workshops with cross-functional stakeholders to elicit requirements and understand business issues
- Evaluate business processes and identify areas for improvement
- Document requirements, user stories, and use cases, and develop solutions
- Communicate insights and recommendations clearly to stakeholders and management
- Act as liaison between clients, technology providers, and internal teams
- Support implementation and adoption, resolving issues as they arise
- Manage small projects, including planning and performance monitoring
- Contribute to internal initiatives, thought leadership, and knowledge-sharing across the CLM Advisory community

Requirement:
- Experience in business transformation within Financial Services
- Strong analytical thinking and business analysis skills
- Excellent stakeholder influencing and communication skills
- Comfortable working in ambiguity and adapting quickly
- Knowledge of CLM technology, Client Onboarding, and Client Due Diligence
- Proficient in Microsoft Word, Excel, PowerPoint, and Visio
- Desirable: Understanding of Fenergo/FenX or similar CLM platforms

Benefits:
- Equal opportunity employer
- Reasonable accommodations for individuals with disabilities during the application process