Senior Customer Success Manager

Position:
Senior Customer Success Manager, Enterprise

Company:
Chainguard

Compensation:
up to $160,000 base salary + bonus

Location:
United States - Remote

Employment type:
Not specified

Work Arrangement:
Remote

Short Summary:
As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Enterprise customers, responsible for customer engagements across onboarding, implementation, and adoption.

Responsibilities:
- Drive business success planning by partnering with customers, pre-sales, and post-sales teams.
- Act as the voice of the customer within the organization, advocating for customer needs.
- Collaborate with Technical Support and Customer Engineering teams for timely issue resolution.
- Develop hands-on technical knowledge of Chainguard and stay updated with industry trends.
- Collaborate with customers and the Edu team to ensure product education.
- Develop relationships with multiple levels of customer stakeholders and work closely with sales teams.

Requirement:
- 5+ years experience in enterprise, customer-facing roles.
- Relevant domain knowledge in Supply Chain Security, DevSecOps, AppSec, and related fields.
- Strong commitment to continuous personal and professional development.
- Entrepreneurial mindset with the ability to build new processes.
- Strong emotional intelligence and priority management skills.

Benefits:
- Flexible & Remote-First Culture with team meetups and stipends for coworking.
- Stock options upon hire and promotion with 10 years to exercise.
- 100% covered health, vision, and dental insurance premiums.
- Flexible Time Off to recharge and reset.
- 18 Weeks Paid Parental Leave for birthing and non-birthing parents.