Senior Mid-Market Implementation Manager

Position:
Senior Mid-Market Implementation Manager

Company:
Canary Technologies

Compensation:
Target cash compensation ranges from $104,000 - $127,000, including a fixed annual salary and a performance-based bonus paid quarterly. This role also includes a stock option grant, subject to board approval.

Location:
United States, New York, NY / San Francisco, CA / Dallas, TX

Employment type:
Full Time

Work Arrangement:
Hybrid

Short Summary:
The Senior Mid-Market Implementation Manager owns the onboarding and go-live of Canary's most complex, higher-value hotel and hotel-group clients, managing multiple mid-market deployments in parallel.

Responsibilities:
- Own end-to-end onboarding for a portfolio of mid-market and multi-property clients.
- Scope, configure, and deploy Canary's full product suite to each property's operational setup.
- Lead integrations to customer systems, coordinating internal technical teams and outside vendors.
- Establish mutual success criteria and a joint deployment plan with the customer.
- Manage senior and multi-stakeholder relationships, navigating pushback and maintaining trust.
- Identify and drive expansion opportunities during onboarding.
- Coordinate cross-functionally to unblock issues and deliver a seamless customer experience.
- Track milestones, risks, and portfolio health in internal systems.
- Partner with Customer Success Managers for a clean handoff into long-term account management.
- Contribute to and improve mid-market onboarding playbooks and best practices.

Requirement:
- Bachelor's degree (BS/BA).
- 2-3 years of proven experience in account management or customer success, preferably within a B2B SaaS environment.
- Excellent communication abilities and presentation skills.
- Proven track record managing a portfolio of concurrent implementations.
- Ability to manage multiple accounts simultaneously and prioritize tasks effectively.
- Collaborative nature, adept at working with cross-functional teams.
- Proficiency with technology and adaptability to dynamic environments.
- Highly organized and rigorous about time management.
- Hospitality and/or travel tech experience a plus.

Benefits:
- Canary Days: Company-wide days off each month.
- Self Improvement Club: Monthly meetings with a budget for personal goals.
- Professional Development Chats: Budget for cross-functional professional development.
- Travel Reimbursement: Stipend for visiting offices in New York, San Francisco, or Dallas.
- Personal Travel Reimbursement: Credit towards stays at hotels that Canary works with.