Client Servicing Manager

Key Responsibilities:

• Client Relationship Management: Lead as the primary point of contact for key clients,

ensuring strategic alignment, relationship growth, and overall client satisfaction.

• Team Leadership: Manage, mentor, and guide the client servicing team, ensuring consistent

performance, professional development, and client-first service delivery.

• Project Oversight: Oversee end-to-end event management, from brief to execution, ensuring projects are delivered on time, within budget, and to client expectations.

• Proposal Strategy & Review: Supervise proposal development, pricing strategies, and pitch presentations, ensuring alignment with client requirements and business goals.

• Cross-Department Coordination: Collaborate with production, operations, creative, and finance teams to ensure flawless event execution.

• Account Growth: Identify new business opportunities within existing client accounts, driving

renewals, upselling services, and expanding partnerships.

• Conflict & Issue Management: Resolve escalated client concerns promptly and effectively,

safeguarding client relationships and company reputation.

• Market Awareness: Stay updated on event industry trends, client market landscapes, and

competitor activities to provide informed, strategic recommendations.

• Reporting & Feedback: Deliver periodic client account reviews, event reports, and

performance feedback to management and clients.

CAMP Epic Global has over 15 years of expertise in the global events and MICE industry and we’re trusted by Fortune 500 companies to craft events that leave a lasting impression. Operating from Gurgaon and Australia, we deliver,we deliver world-class events across Singapore, South Asia, Middle East

Corporate Events, Client Services

Client Relations, Client servicing