Customer Support Agent

Position:
New Customer Support Agent - (Bench Team)

Company:
Blueprint Technologies, LLC

Compensation:
$23.00 to $25.50 USD/hour

Location:
United States, Bellevue, WA

Employment type:
Full Time

Work Arrangement:
Hybrid (Work from home and in-office)

Short Summary:
Blueprint is looking for a Customer Support Agent to provide superior user support for our client’s customers, ensuring fast, accurate, and personalized service.

Responsibilities:
- Deliver world-class customer service by following established policies and standards.
- Manage and respond to customer support tickets within established SLAs.
- Follow troubleshooting procedures to diagnose problems.
- Multitask between multiple tools and systems.
- Assist in creating knowledge base articles and support team development.
- Coordinate with other teams to provide feedback and resolve issues.
- Monitor client-facing tools and respond to escalated customer help requests.
- Employ critical thinking skills to make sound judgment calls.
- Collaborate with management to onboard new agents.
- Champion Blueprint’s core values in daily activities.

Requirement:
- One year or more customer service experience or equivalent required.
- Associate's degree or equivalent experience; Bachelor's degree preferred.
- Comfortable using computers and performing initial troubleshooting.
- Some online game knowledge and experience preferred.
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills and ability to function in a high-paced environment.

Benefits:
- Medical, dental, and vision coverage.
- Flexible Spending Account.
- 401k program.
- Competitive PTO offerings.
- Parental Leave.
- Opportunities for professional growth and development.