Customer Support Senior Associate
bloomon · E-commerce
- Location: Amsterdam (Netherlands)
- Work arrangement: hybrid
- Employment type: Full Time
- Seniority: senior
- Posted:
Job description
Position:
Customer Support Senior Associate (Dutch or German Speaking)
Company:
bloomon
Location:
Netherlands, Amsterdam
Employment type:
Full-time
Work Arrangement:
Hybrid
Short Summary:
Join our Customer Delight Team as a Senior Associate, focusing on delivering exceptional customer service for our bloomon and Bloom & Wild brands. You will manage customer inquiries and support the team in achieving targets through operational tasks and coaching.
Responsibilities:
- Lead the intraday management of the inbox and support customers.
- Assist agents with questions and communicate with colleagues for support.
- Monitor the quality of customer interactions and provide feedback.
- Handle a high volume of tickets via email, chat, and phone calls in English and German or Dutch.
- Support complex and escalated tickets with an empathetic approach.
- Participate in company and team meetings, sharing insights for improvement.
Requirement:
- Fluent in Dutch or German and English.
- 3-5+ years of experience in fast-paced environments, preferably in customer service.
- Proven ability to balance competing priorities and deliver high-quality work.
- Strong communication skills and a caring, empathetic attitude.
- Self-motivated and proactive with a 'can do' attitude.
Benefits:
- Work Abroad for up to 30 days each year.
- Equity options from day 1.
- 24 vacation days with an option to buy an extra 5.
- Mental health support and wellness programs.
- Flexible training framework for career development.
- Daily fresh and healthy lunch options.
- Discounts on products and subscriptions.
Customer Support Senior Associate (Dutch or German Speaking)
Company:
bloomon
Location:
Netherlands, Amsterdam
Employment type:
Full-time
Work Arrangement:
Hybrid
Short Summary:
Join our Customer Delight Team as a Senior Associate, focusing on delivering exceptional customer service for our bloomon and Bloom & Wild brands. You will manage customer inquiries and support the team in achieving targets through operational tasks and coaching.
Responsibilities:
- Lead the intraday management of the inbox and support customers.
- Assist agents with questions and communicate with colleagues for support.
- Monitor the quality of customer interactions and provide feedback.
- Handle a high volume of tickets via email, chat, and phone calls in English and German or Dutch.
- Support complex and escalated tickets with an empathetic approach.
- Participate in company and team meetings, sharing insights for improvement.
Requirement:
- Fluent in Dutch or German and English.
- 3-5+ years of experience in fast-paced environments, preferably in customer service.
- Proven ability to balance competing priorities and deliver high-quality work.
- Strong communication skills and a caring, empathetic attitude.
- Self-motivated and proactive with a 'can do' attitude.
Benefits:
- Work Abroad for up to 30 days each year.
- Equity options from day 1.
- 24 vacation days with an option to buy an extra 5.
- Mental health support and wellness programs.
- Flexible training framework for career development.
- Daily fresh and healthy lunch options.
- Discounts on products and subscriptions.
Skills
- ai_tools
- communication_skills
- customer_service
Languages
NL, DE, EN
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