Corporate Trainer

Position:
Corporate Trainer, Call Center

Company:
Blink Health

Location:
United States, Pittsburgh, PA

Employment type:
Not specified

Work Arrangement:
Not specified

Short Summary:
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our Patient Services team is at the forefront of the company's mission to deliver the best possible experience for our customers.

Responsibilities:
- Deliver comprehensive instructor-led training programs, including onboarding, technical skills training, and soft skills development both in-person and virtually
- Ensure that all Operations teams are trained and have the resources to excel and delight our patients, prescribers, and partners
- Maintain training records and prepare reports on training activities and outcomes
- Conduct quality assurance checks on content
- Monitor and evaluate the effectiveness of training programs, providing feedback to leadership and design
- Partner closely with training peers, instructional designers, and stakeholders across Operations
- Stay updated with the latest training techniques, tools, and best practices

Requirement:
- Proven experience of minimum 2 years as a Trainer, Training Facilitator, or similar role in a contact center, hub pharmacy, or similar environment
- Minimum 3 years of experience in a contact center or hub pharmacy environment as an agent or technician is a plus
- Strong facilitation and classroom management skills, virtual and in-person
- Comfortable working in ambiguous, fast-paced environments
- Basic understanding of Learning & Development concepts and theories
- Strong verbal and written communication skills
- Knowledge of the healthcare or pharmaceutical industry is a plus

Benefits:
Not specified