Provider Incentives Advocate

Position:
Provider Incentives Advocate

Company:
BetterHelp

Compensation:
Hourly pay range: $25 - $32

Location:
United States - Remote

Employment type:
Not specified

Work Arrangement:
Remote with occasional travel to San Jose, CA

Short Summary:
BetterHelp is seeking a Provider Incentives Advocate to support providers on the platform, ensuring accurate compensation processes and advocating for a positive provider experience.

Responsibilities:
- Handle provider compensation inquiries through ticket-based workflows, completing upwards of 600 tickets per week.
- Research, investigate, and resolve provider compensation inquiries, including missed session payments and payment discrepancies.
- Ensure all compensation decisions align with internal policies and program integrity standards.
- Identify trends in compensation irregularities and escalate when necessary.
- Evaluate provider eligibility for onboarding incentives and communicate bonus decisions clearly.
- Maintain up-to-date knowledge of evolving incentive guidelines.

Requirement:
- 1+ years experience in therapist or provider support, customer success, operations, or equivalent role.
- Strong written communication skills and ability to explain policies with empathy.
- Demonstrated ability to analyze information and apply policy consistently.
- High attention to detail and strong organizational skills.
- Proven ability to operate independently in a remote role.
- Experience with support ticketing systems (e.g., Zendesk, Salesforce) preferred.

Benefits:
- Remote work with regular in-person bonding experiences.
- Competitive compensation and holistic perks program (including free therapy).
- Excellent health, dental, and vision coverage.
- 401k benefits with employer matching contribution.
- The chance to build something impactful and a supportive community of co-workers.