Payroll Support Specialist

Position:
Payroll Support Hero

Company:
BambooHR

Compensation:
$21.50 an hour

Location:
United States, Utah

Employment type:
Hybrid

Work Arrangement:
Hybrid position requiring some in-office days each week

Short Summary:
As a Client Support Specialist for our Payroll Product, you'll support our payroll software and serve as the primary contact for small and medium-sized business clients across various industries.

Responsibilities:
- Provide exceptional email and phone support for customers
- Provide solutions to questions regarding deductions, garnishments, and the BambooHR payroll software
- Research solutions to challenging problems clients face
- Help clients integrate and utilize the software effectively
- Work Monday through Friday (no weekends!)

Requirement:
- Enjoy engaging in phone conversations for up to 6 hours a day
- Demonstrate a passion for customer care and high levels of client satisfaction
- Desire to learn payroll; prior experience is welcome but not required
- Communicate clearly in both written and verbal forms
- Exhibit impeccable attention to detail
- Be tech-savvy and able to learn various software applications quickly
- Ability to multi-task throughout the day
- Type at a speed of 60+ words per minute
- Available for in-office training during the training/ramping period (approx. 2 weeks)

Benefits:
- Comprehensive health, life, and disability insurance
- Generous leave policies including 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off
- 401k plans with up to 6% company match
- $2000 Paid-Paid Vacation bonus
- EAP through Headspace