Implementation Analyst

Position:
Implementation Analyst I

Company:
Axon

Compensation:
Base Pay Range $75,780 - $121,248 USD

Location:
United States; Atlanta, Georgia; Boston, Massachusetts; Scottsdale, Arizona; Seattle, Washington

Employment type:
Not specified

Work Arrangement:
Hybrid. Up to 30% travel required.

Short Summary:
This is an entry to mid-level role with opportunity for rapid professional growth and the chance to contribute to the success of a software startup with accelerated growth inside a public company.

Responsibilities:
- Work as a member of the Global Software and Support team.
- Capture the voice and outcomes of the customer to drive business process documentation, including user stories, workflows, and functional requirements.
- Discover complex business requirements and work with Project Managers, Solution Architects, and Product teams to design and deliver solutions.
- Collaborate with the customer to configure the system to achieve their business outcomes.
- Assess impact and feasibility of proposed solutions, including change management and other non-program implementation costs.
- Design, administer, and document functional acceptance tests and training.

Requirement:
- Bachelor in Business, Operations, Computer Science, or Engineering.
- Experience managing process improvement or facilitating change management amongst teams.
- Demonstrated outcome-driven thinking and leadership experience.
- Self-starter who thrives with problem-solving and embraces ambiguity.
- Experience working with or in Law Enforcement preferred.
- Some coding experience, particularly JSON & SQL preferred.
- Must pass a Criminal Justice Information Services (CJIS) background check.

Benefits:
- Competitive salary and 401k with employer match.
- Discretionary paid time off.
- Paid parental leave for all.
- Medical, Dental, Vision plans.
- Fitness Programs.
- Emotional & Mental Wellness support.
- Learning & Development programs.
- Snacks in the offices.