Customer Success Manager

Position:
Customer Success Manager

Company:
Axon

Location:
United States, Lansing, Michigan

Employment type:
Not specified

Work Arrangement:
Not specified

Short Summary:
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life, working on society’s most critical safety and justice issues with our ecosystem of devices and cloud software.

Responsibilities:
- Serve as the lead point of contact for any and all matters specific to our customers.
- Develop trusted relationships with decision-makers, key personnel, and IT staff.
- Engage in a high-touch communication model with customers on a regular basis.
- Clearly communicate product usage and analytics on a quarterly or as needed basis.
- Work closely with internal teams to meet and exceed customer expectations.
- Identify and track enhancement requests for future features and functionality.
- Advocate for customer success and adoption.
- Partner with Carbyne's sales team to develop a plan for customer success and expansion.
- Identify upsell opportunities and communicate potential risks that would threaten renewal.
- Master Carbyne's products to promote customer adoption and usage.
- Enhance the effectiveness and efficiency of operational processes and systems.
- Develop and implement customer success policies and procedures.
- Identify and implement strategies to improve customer satisfaction and product adoption.

Requirement:
- Proven experience as a Customer Success Manager within the SaaS tech industry.
- Experience in generating training materials and executing training sessions on-site/remotely.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Passionate about building lasting customer relationships.
- Ability to think strategically and lead.
- Customer service orientation.
- Comfortable speaking in front of large groups.
- Willingness to travel up to 30% of the time for client visits.

Benefits:
- Competitive salary and 401k with employer match.
- Discretionary time off.
- Paid parental leave for all.
- Medical, Dental, Vision plans.
- Fitness Programs.
- Emotional & Development Programs.
- Snacks in our offices.

Compensation:
Base Pay Range: $86,250 - $138,000 USD.