Technical Support Engineer

Position:
EUV Technical Support Engineer - Computer System(Software) Module

Company:
ASML

Location:
South Korea, Hwasung

Employment type:
Full time

Short Summary:
Technical Support Engineer (TSE) provides technical equipment support to ASML field service engineers and customers by analyzing and solving complex technical equipment problems.

Responsibilities:
- Provide support to internal and external customers by solving escalated problems and providing information to ensure optimum machine performance.
- Develop and implement solutions to unusual and complex technical problems escalated from field service or by customers.
- Escalate problems to Equipment support per ASML procedure with complete and accurate data.
- Perform data analysis of systems to resolve problems and improve system performance.
- Recommend and implement improvements to hardware, process parameters, and associated methodologies.
- Communicate with GSC or DnE to get containment or action plans to solve machine problems.
- Knowledge transfer to internal/external customers.
- Contribute to system performance improvement to satisfy customer’s production plan.

Requirement:
- Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, or related fields, or equivalent practical experience.
- 2-6 years of experience in customer support engineering within the semiconductor industry or other high-tech industries.
- Experience supporting semiconductor manufacturing equipment, metrology systems, or production systems is highly preferred.
- Hands-on experience in Linux-based software diagnostics, troubleshooting, and root cause analysis.
- Professional communication skills in both English and Korean, written and verbal.

Benefits:
- ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce.