Service Desk Manager

Position:
Service Desk Manager

Company:
Aretum

Location:
United States, Arlington, Virginia

Employment type:
Full time

Work Arrangement:
Contingent On-site

Short Summary:
Aretum is seeking a skilled and motivated Service Desk Manager to oversee daily operations of the IT service desk, ensuring timely and effective support for technical issues and service requests.

Responsibilities:
- Provides daily supervision and direction to staff responsible for service desk activities.
- Manage staff conducting phone and in-person support for email, directories, standard Windows desktop applications, and applications developed or deployed under the resulting contract.
- Oversee personnel that are the first point of contact for troubleshooting hardware/software PC and printer problems.

Requirement:
- At least 5 years of experience managing an IT service desk.
- Associate degree or additional equivalent experience.
- CompTIA A+ certification.
- Information Technology Infrastructure Library (ITIL) v4 Foundations certification.
- Strong demonstrated leadership abilities.
- Experience researching and developing employee training and performance improvement plans.
- Strong working knowledge of desktop and laptop hardware and peripherals.
- Strong knowledge of Windows 10 and OSX operating systems and common office applications.
- Experience using an issue tracking system (e.g., ServiceNow).
- Excellent proven written and verbal communication skills.
- Strong problem-solving and research skills.

Benefits:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Family Leave (Maternity, Paternity)
- Short Term & Long-Term Disability
- Training & Development