Service Operations Manager

Position:
Service Operations Manager

Company:
Anaplan

Location:
Philippines, Manila

Employment type:
Remote

Short Summary:
The Services Operations Manager will manage the end-to-end lifecycle of projects for the Professional Services team, ensuring data integrity and operational excellence while supporting global projects across AMER, EMEA, and APAC.

Responsibilities:
- Set up and modify active projects in Workday and Anaplan.
- Ensure presales to post sales handoff process is completed on new projects.
- Facilitate project close processes, including tracking Go-Lives and updating the skills matrix.
- Report on key metrics (utilization, billing, bookings) and analyze weekly data for trends.
- Run the complete end-of-month close for Workday.
- Monitor weekly hours, project statuses, and budgets.
- Run compliance reports and communicate with Project Managers regarding project updates.
- Identify areas for automation and leverage Anaplan-approved AI tools.

Requirement:
- Exceptional attention to detail for data accuracy and compliance reporting.
- System experience in SFDC and Workday.
- Proactive problem-solving skills.
- Strong organizational and time management skills.
- Clear and professional communication skills.
- Sense of ownership and accountability.
- Ability to work independently across different time zones.
- Analytical mindset to interpret data and monitor budgets.

Benefits:
- Commitment to diversity, equity, inclusion, and belonging.
- Support for individuals with disabilities during the application process.