Customer Success Associate

Position:
Customer Success Associate

Company:
AlphaSense

Location:
United Kingdom, London

Short Summary:
The Customer Success Associate role at AlphaSense supports the day-to-day experience of clients, helping them derive value from the platform through support, training, and engagement.

Responsibilities:
- Onboarding and Adoption: Schedule and run 1:1 onboarding sessions for new users.
- Warm Outreach and Email Engagement: Reach out to low activity or dormant users to drive adoption.
- Client Engagement: Support client sessions and assist with trainings.
- Customer Health: Work with Customer Success Managers to keep accounts healthy.
- Growth Initiatives: Assist sales teams by running product overview sessions.
- Market Insight Support: Spot themes and trends during client interactions.
- Product Feedback: Capture user feedback and track recurring pain points.

Requirement:
- 1+ years of experience in high volume outreach or user support.
- Strong communication skills and ability to explain complex issues simply.
- Energetic, curious, and eager to learn new workflows.
- Ability to manage multiple tasks in a fast-paced environment.
- Must be able to be in the London office 1x per week.

Benefits:
AlphaSense is an equal-opportunity employer committed to a work environment that supports and respects all individuals.