Head of Onboarding and FinCrime Operations

Position:
Head of Onboarding & FinCrime Operations

Company:
Airwallex

Location:
Singapore

Employment type:
Full time

Work Arrangement:
On-site

Short Summary:
Airwallex is a unified payments and financial platform for global businesses, empowering over 250,000 businesses worldwide. The Head of Onboarding and FinCrime Operations will lead a global team responsible for KYC Operations, Name Screening, and Transaction Monitoring, ensuring high standards in financial crime operations.

Responsibilities:
- Own the vision, strategy, and execution for Onboarding and FinCrime Operations
- Build, lead, and develop a high-performing globally distributed team
- Manage capacity to reflect business growth and ensure 24/7 coverage
- Create a repeatable & scalable operating rhythm, including clear OKRs
- Take a data-driven approach to performance management
- Balance risk, customer experience, and commercial impact
- Drive continuous improvement in procedures, playbooks, and control frameworks
- Lead AI transformation of the Onboarding and FinCrime Operations teams

Requirement:
- Proven experience in senior leadership in large-scale, multi-jurisdiction operations in regulated financial services or payments/fintech
- Deep knowledge of AML/CTF, sanctions, KYC, transaction monitoring, and investigations processes
- Track record of scaling FinCrime and/or Onboarding Operations across multiple product lines and geographies
- Experience managing outsourced/BPO/offshore capacity at scale
- Strong commercial and analytical judgment

Benefits:
- Opportunity to work in a fast-paced, collaborative environment
- Commitment to continuous learning, innovation, and growth