Account Manager

Position:
Account Manager, SME & Growth

Company:
Airwallex

Compensation:
€54K – €75K

Location:
FR - Paris

Employment Type:
Full time

Work Arrangement:
Hybrid

Short Summary:
Airwallex is the only unified payments and financial platform for global businesses, empowering over 250,000 businesses worldwide. The EMEA Growth team is key to driving growth and retention of customers, focusing on innovative support for SME customers.

Responsibilities:
- Proactively engage in existing customer new pipeline generation activities such as targeted outreach campaigns, discovery calls, and strategic growth marketing initiatives to identify new revenue opportunities and drive customer growth.
- Promote the advantages of using the Airwallex platform and ensure effective utilization by the customer base, identifying potential churning customers and interventions.
- Educate and drive engagement of the Growth portfolio to use the full range of Airwallex products through lifecycle marketing campaigns.
- Advocate for customers and represent their voice inside of Airwallex.
- Leverage insights from customer support interactions and product usage data to identify upselling and cross-selling opportunities.
- Serve as a close point of contact for solving customer issues, in collaboration with Customer Support and Operations teams.

Requirement:
- 3+ years’ experience in an account management or CSM role, preferably with a fast-growing tech startup or financial services business.
- Strong verbal and written communication skills in French and English.
- Demonstrated experience in building customer loyalty and driving increased product adoption with a strong track record of hitting KPIs/Targets.
- Ability to thrive in a fast-paced, dynamic environment; previous experience with a high-growth or globally distributed startup is beneficial.
- Bachelor’s degree or equivalent.
- Proactive, self-starter, and independent in managing and prioritizing own book of business.

Benefits:
- Offers Equity
- Offers Commission
- Paid annual leave and public holidays, with many locations offering additional vacation days.
- US-based employees eligible for medical, dental, and vision insurance, a 401(k) plan, short-term and long-term disability, basic life insurance, and well-being benefits.