Account Management Manager

Position:
Manager, Account Management, SME & Growth

Company:
Airwallex

Location:
SG - Singapore

Employment type:
Full time

Work Arrangement:
On-site

Short Summary:
As Manager, Account Management at Airwallex, you'll lead a team of account managers who own and grow our highest-potential client portfolios, blending industry and account strategy with people leadership.

Responsibilities:
- Lead and develop the team: set high expectations, manage, coach, and grow a team of account managers.
- Drive portfolio growth: set strategy and priorities to expand Airwallex's footprint and strengthen client relationships.
- Shape playbooks: identify workflows, pain points, and product opportunities across the team's client base.
- Bring back market intelligence: share insights on industry trends and emerging client behaviours.
- Guide account strategy: support the team in understanding each client's business and operational needs.
- Maximise wallet share: use data and consultative selling to drive adoption across various services.
- Educate and activate clients: help the team teach clients how to streamline operations.
- Champion customer needs: advocate internally for a better product fit for account management clients.
- Collaborate cross-functionally: partner with product, ops, and marketing to improve platform usage.

Requirement:
- 7-10 years' experience in account management, business development, or a similar commercial role, ideally in payments, fintech, or a high-growth company.
- 3-5 years leading a team directly, ideally in a 0 to 1 or rapid growth phase.
- Hustler mentality: scrappy, persistent, and comfortable working in ambiguity.
- Creative problem solver with strong commercial intuition.
- Relationship-first mindset with excellent communication skills.
- Experience in fintech or high-growth startups.

Benefits:
- Opportunity to work with a global team and make a real impact in the fintech space.
- Accelerated learning and true ownership in a fast-paced environment.