IT Customer Service Technician

Position:
IT Customer Service Technician

Company:
Agile Defense

Location:
United States, Redstone Arsenal, AL

Employment type:
Regular

Work Arrangement:
On-site

Short Summary:
Agile Defense is seeking an IT Customer Service Technician to provide IT support to PAE FIRES, ensuring effective service delivery and technical assistance for various IT issues.

Responsibilities:
- Provide end user support, ticket response, resolution, and escalation for applications.
- Respond to inquiries from computer users and assist in resolving IT problems.
- Diagnose computer hardware and software issues.
- Utilize the automated service desk to assist customers with computer/software problems.
- Provide technical guidance in the utilization of computer hardware and software.
- Operate and provide technical assistance on computer equipment, including desktops, laptops, and printers.
- Assist with Video Teleconferencing (VTC) and meeting equipment.
- Other duties as assigned to support overall IT operations and team goals.

Requirement:
- High School Diploma / GED.
- 2+ years of experience in IT support.
- Excellent customer service skills and professional demeanor.
- Good communication skills and ability to work with a diverse team.
- Flexibility with time and availability to support the mission.

Benefits:
- Agile Defense values its employees and fosters a supportive culture.
- Commitment to teamwork and collaboration.
- Focus on integrity, transparency, and continuous improvement.