Account Management Specialist

Position:
Account Management Specialist (Remote - Mexico or Central-Time based)

Company:
Utility Profit

Location:
Mexico

Employment type:
Remote

Short Summary:
We are seeking a motivated and customer-focused Account Management Specialist to support client onboarding, manage day-to-day account relationships, and drive retention and satisfaction across our partner base.

Responsibilities:
- Support onboarding for new partners, ensuring smooth implementation and adoption
- Manage a portfolio of small-to-mid-sized accounts with guidance from senior team members
- Respond to partner inquiries and proactively identify opportunities to improve client experience
- Monitor account health metrics and flag risks or expansion opportunities
- Assist with revenue growth initiatives
- Collaborate with product and engineering teams to communicate client feedback
- Maintain accurate CRM documentation and reporting
- Contribute to improving internal processes as we continue to scale

Requirement:
- Experience: 1–3 years in SaaS account management, customer success, client services, or a related customer-facing role
- Account Support Experience: Experience managing smaller accounts or supporting senior team members in a client-facing capacity
- Metrics-Driven: Comfortable working toward retention, adoption, and revenue goals
- Personal Qualities: Energetic, proactive, highly coachable, and team-oriented